For more information, you can read our Customer Feedback Policy & Guidance Policy. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. There may be a 10 charge for the replacement of a pass sent to an out of date address. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. We can check the chip in your pass at one ofour. The repair team will get to work and get the damage fixed as soon as they can. Why must I now pay 10 for an Over 60s Travel Pass? If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. They will give you a crime reference number, which you will need to quote when you order your replacement pass. << No trains are running from the station. View bus timetables. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Free travel also applies on bus services going into Wales. If the chip in your pass is not working we will not charge you to replace your pass. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. I have lost my pass/it has been stolen. Online is the quickest way to apply and receive your card. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Apply for a disabled persons bus pass. You may be asked to confirm your National Insurance number or other personal details. - Pay once and use it as many times as you like throughout the term. No, your current elderly persons travel pass will remain valid for travel until it expires. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). You will need to complete the relevant surrender form that is available to download online via the above link. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). Book a library appointment to replace your free bus pass. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. Annual Merseytravel Centres. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. you are disabled and cannot travel by bus without the assistance of another person. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. colour. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. We are sorry for any inconvenience caused. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). Faulty pass. Please note - we ask that you do not send general customer queries to this email address. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. I want to report a damaged bus stop / shelter. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. merseytravel birkenhead bus station phone numberNitro Acoustic. You'll need to pay an administration fee of 10. taken against a white or pale background. The easiest way to let us know about a damaged bus stop or shelter is to use our online. w !1AQaq"2B #3Rbr We will charge you to replace a damaged pass. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. . No trains are running from the station. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. Please contact us on 0300 303 4240 or . If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. February 26, 2023 . If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. You can also replace your stolen bus pass by phoning us on 01634 333 333. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. showing your full face without a hat. endobj can i use my greater manchester bus pass in blackpool Harekete Ge. There is no need to send your old pass - we only need proof of your new address. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. >> Customer Services Contact Centre: Opening hours and contact numbers. We aim to have normal service resumed as swiftly as possible. You can find more . You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. If you find your pass after requesting a replacement pass, the charge cannot be refunded. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. It must be dated within the last 12 months. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. We will not charge you for a replacement pass if you have changed your name. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. merseytravel birkenhead bus station phone number Tatko na pesmaricu. Lost Property. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. Typically, this will be the confirmation email . Get In Touch webform and complete the Fix It / Report It option. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. This same problem is also common with the letter D and C etc. . You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. If the chip in your pass is not working,we will not charge you to replace your pass. Beyond the 60 days there is a charge of 10 to replace a lost pass. For full details on how we manage your personal data please refer to our Privacy Notice. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and They track, store and reconcile items lost and found right across our network. The charge to replace a lost bus pass is 10.00. Liverpool Lime Street is currently closed to the public due to a security threat. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Oh, and it can be used on the river ferries as well. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. At all times, on a Saturday, Sunday and bank holidays. Please send photocopies, not the original documents. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. Check out some of our frequently asked questions. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Plan your journey with the Merseytravel Journey Planner. Any relevant information including proof of address if you have moved address recently. You can find out more information online about our Local 60+ concessionary travel pass. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. Eligibility. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. Merseytravel Centres: Locations and opening times. I think Ive left something on the bus. You can also replace your stolen bus pass by phoning us on 01634 333 333. Please make sure that your photograph meets our digital standards. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Replace a stolen disabled person's bus pass online. How do I check and how do I get it back. % If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. /Type/ExtGState We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. I would like to make a complaint. Check when you qualify by visiting GOV.UK. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. From your bus driver. If you change address it is your responsibility to inform TfGM. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. Thanks for subscribing! You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. Contact Transport for London lost Across Merseyside and Halton. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. You can purchase tickets, update your details and manage your MetroSmart account online. Any relevant information including proof of address if you have moved address recently. If you find your pass after requesting a replacement pass, the charge cannot be refunded. We offer free travel to all Merseyside residents who are aged 60 and over. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. Updated 01:22, 8 MAY 2013. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Find out where your nearest Travel Centre is. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. No trains are running from the station. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . Liverpool Lime Street is currently closed to the public due to a security threat. We will charge you to replace a lost or stolen pass. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). Click here to see if your address is within Merseyside. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. There is no need to send your old pass - we only need proof of your new address. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. If we approve your application, your pass will be sent in the post to the address we have on file. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. How will my personal data be used and stored? Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. If your bus pass is stolen, we'll arrange a replacement free of charge. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. Telephone: 0151 330 1000 B. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. Theater of popular music. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. good quality. merseytravel fast tag login. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. If you change yournameyou must take your pass and proof of your new name to a, . . For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. /Type/XObject 1 0 obj Cookies remember you so we can give you a better service online. Pass holders will also be unable to travel free on . Find out where your nearest Travel Centre is. Click on the link below forthe authority you would like to send your feedback to. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. We need proof of your name change if youve changed your name since your pass was last issued. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. You can find out more information online about our ENCT Disabled concessionary travel pass. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool Apple or Android); receipts will be available via your provider on your handset only. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. For information please call 0151 330 1000, tweet @Merseytravel or. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. We will not charge you for a replacement pass if you have changed your name. Changes to the older and disabled bus passes - times of travel. We are sorry for any inconvenience caused. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. 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